What are the possible consequences of the mistakes made by the receptionist?
Patient’s Ability to Understand
Debra Stems is a 69-year-old who has been suffering from flu-like symptoms for several days. She calls her primary care provider to make an appointment. The receptionist immediately tell Mrs. Stems that they do not have any openings The receptionist does not learn that Mrs. Stems has had a fever of 101 degrees for 2 days and does not recall that she had surgery to place an artificial heart valve just 8 months ago until after the call was ended. What are the possible consequences of the mistakes made by the receptionist? How can they be corrected?