The nurses in the Outpatient Department

Question 1: What is the ethical responsibility of the nurse leader and what makes ethical principles important to the field of nursing management and administration? Question2: Discuss the key differences among the concepts of centralized, decentralized, and team approaches to managing people and their relationship with the leadership styles. Question 3: After reading the following conflict situation; recommend an approach to solving the following conflict situation: “The nurses in the Outpatient Department in a large university hospital are complaining about patients’ charts not being available when the clinic opens. They see the root of the problem being an “uncooperative” staff in the Medical Records room. They complain only among themselves because they perceive managers as too detached from the day-to-day problems and frustrations that occur at the level of care delivery.” (

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The nurses in the Outpatient Department
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