Medicare Nursing Home

For this Assignment, you will
research the differences between clinical quality and customer service quality,
specifically in long-term care. ? Using the Medicare Nursing Home Compare
website, research one nursing home that has a reported customer complaint. ?
Provide a general overview of the nursing home (e.g., name, location, bed size,
ownership, etc.) ? Discuss the overall quality of customer service offered at
the nursing home (as evident by customer complaint inspection results) ?
Discuss the overall quality of clinical care offered at the nursing home (as
evident by recent survey inspection results) ? Discuss appropriate techniques
that you would use to improve quality of customer service offered at the
nursing home ? Discuss appropriate techniques that you would use to improve
quality of clinical care in the nursing home. ? Be sure to include details
about the complaints that you found.

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Medicare Nursing Home
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