Discuss how the application of nursing-quality indicators could assist the nurses
The nurse notified the supervisor, who said, “Just keep it quiet. It will be okay.” The nursing supervisor then notified the kitchen supervisor of the error. The kitchen supervisor told the staff on duty what had happened.
When the patient’s daughter visited later that night, she was not told of the incident.
The next night, the daughter was present at suppertime when the tray was delivered by a dietary worker. The worker said to the patient’s daughter, “I’m so sorry about the pork cutlet last night.” The daughter asked what had happened and was told that there had been “a mix up in the order.” The daughter then asked the nurse about the incident. The nurse, while confirming the incident, told the daughter, ‘Half a pork cutlet never killed anyone.”
The daughter then called the physician, who called the hospital administrator. The physician, who is also Jewish, told the administrator that he has had several complaints over the past six months from his hospitalized Jewish patients who felt that their dietary requests were not taken seriously by the hospital employees.
The hospital is a 65-bed rural hospital in a town of few Jewish residents. The town’s few Jewish members usually receive care from a Jewish hospital 20 miles away in a larger city.
Analyze the scenario (suggested length of 2-3 pages) by doing the following: A. Discuss how the application of nursing-quality indicators could assist the nurses in this case in identifying issues that may interfere with patient care. B. Example of other nursing -quality indicator C. Patient satisfaction with pain management D. Patient satisfaction with nursing care E. Patient satisfaction with overall care F. Patient satisfaction with medical information provided G. Pressure ulcers H. Patient falls